Frequently Asked Questions

We are currently only offering Store Pickup.

Please read our returns policy completely before you make your purchase, we want you to be 100% confident that your purchase is in the right hands.

Returns can be submitted no later the 30 days after receiving your product as per the tracking information.

Exceptions are given to certain brands per the manufacturer warranty:

• Geekvape mods/pod systems: 90 day limited warranty

We gladly accept returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange with a few exceptions:

• Due to the nature of such items and to protect our employees and customers safety we do not accept returns of any: tanks, atomizers, coils, E-liquids, batteries, replacement glass, drip tips, pods, disposables, or any product under the 'alternatives' category.

If a non-defective item needs to be returned it must be unopened and unused. Any non-defective items that have been used or opened will not be accepted under any circumstances and are not eligible for return or exchange.

Defective hardware has a 30-day limited warranty and can be returned for refund or exchange. These items will be tested at our facility prior to a refund or exchange being issued. Defective Items must not show any signs of excessive wear and tear. The items must exclude damage as a result from accidents, abuse, disassembly, customized modification, user error, or consequential and incidental damages, i.e. any product damaged by the recipient is not covered under this warranty.

For defective items to be accepted for return, the item must be returned with all original packaging including: manuals, paperwork, accessories, etc.

All dead on arrival items, damaged, missing, or wrong items must be reported back to us within 48hrs of receiving your order. Inspect all items carefully when you receive your order, it is your responsibility to report all issues within this time frame. Minor scratches, cosmetic blemishes, or discoloration are considered normal and is not covered by this warranty.

Compatibility between our products is your responsibility, we suggest you do your research on items prior to placing your order as incompatibility issues are not grounds for eligible returns.

Return shipping costs are not covered by Vape.com you are responsible for the costs to return any items to us.

The customer is responsible for the shipping costs to get the item back to us and the costs for the replacement Item to be shipped back to the customer. We do not offer any reimbursement for shipping costs for any reason.

Refunds will be refunded back to the card that was used to place the order, or as store credits on our website to be used for future orders.Vape.com is not responsible for refunds to a prepaid card in the event the card holder no longer has possession of the card.

All clearance/sale items, and disposable sales are final. We do not accept returns or refunds on these items, this includes defective items in these categories.